Customer Care

Customer Care

We care a lot about our customers. Which means that if there's any confusion don't hesitate - you can always email or call us with your questions. 

Privacy & Safety

According to the GDPR rule we will save your order details up to 3 months, and after we will delete them. However if you subscribe or create a profile you will always be able to unsubscribe or delete your account. 

Payment Methods

 Credit / Debit Cards

Shipping Policy

The shipping costs have been carefully calculated according to which product(s) you have chosen and will vary depending on the country you want the package sent to. The shipping costs will be applied to the total when you have put everything into your basket and are ready to pay your order.

Return & Exchange Policy

You have the right to cancel your purchase within 14 days without giving any reason.

 

Please contact us on shop@palmadog.com

 

As soon as we have received your returned package we will give you the refund. 

You will have to bear the direct cost of returning the goods.

 

We will make the reimbursement using the same means of payment as you used. 

If you want to exchange an item same process as above and then you make a new order. 

FAQ

What is your return policy?

You have the right to cancel your purchase within 14 days without giving any reason.

 

Please contact us on shop@palmadog.com

 

As soon as we have received your returned package we will give you the refund. 

You will have to bear the direct cost of returning the goods.

How long will it take to get my order?

It will usually take between 1 - 2 weeks depending on where you are.

Do you ship internationally?

Yes, we only send to countries that are members of the EU.

However if you live elsewhere send us an email and w will arrange a quote that works for both parties.

What are the payment options?

You can either pay with Debit or Credit card. We charge in euros.

How do you save my data?

We will save your order details up to 3 months, and after we will delete them. However if you subscribe or create a profile you will always be able to unsubscribe or delete your account.